Refund policy

                    RETURN & REFUND POILCY 

IN India Purchases

1. Return Window & Initiation

  • Deadline: Within 5 days of delivery. Requests after 5 days are rejected.

  • How to apply: Email  shopklassykreations@gmail.com with:

    • Order number

    • Reason for return

    • Number of items to return

2. Eligibility Criteria

Parameter Requirement
Condition Unused, unwashed, unsoiled, no fragrance
Tags/Barcodes Matching brand/barcode; MRP tag intact & undamaged
Physical Free of holes and tears
Sale Items Non-returnable 

3. Pickup & Processing Timelines

  • Courier attempts: Max 3 attempts (request cancelled if handoff fails).

  • Return logistics: Up to 15 days to reach office.

  • Total turnaround: 7–21 days (max 30 days for exchanges/refunds).

  • Quality Check (QC): QC performed upon receipt; no immediate refunds/exchanges post-pickup. Failed QC = no refund.

4. Refund Rules

Payment Method Refund Type Deductions / Notes
Cash on Delivery (COD) Lifetime Store Credits Equal to paid amount; valid anytime.
Online Paid Original payment source Rs 200 deducted for shipping & banking as per deducted by the bank trasaction fee. 0 fee if opting for store credit or exchange.

🔒 Security note: Bank accounts for refunds are never requested manually; online refunds route straight back via Cashfree App.

5. Exchanges & Store Credits

  • 1st Exchange: Free of cost.

  • 2nd Exchange: Rs 200 fee.

  • Limit: Max 2 exchanges total per item (unless wrong product sent initially).

  • Store Credit Orders: Treated as exchanged orders. Same-day credit issuance upon return receipt.

🌍 International Purchases

  • Status: Strict "Final Sale".

  • Returns/Refunds: Not allowed due to logistics feasibility. Support team assists pre-purchase.